Privacy Policy
Last updated: January 2026
1. Introduction
Uninova Trade Pvt. Ltd. ("Uninova Trade," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our freight forwarding and customs clearance services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number, address)
- Company name and business information
- Import/Export license details (IEC code)
- Shipment details and cargo information
- Payment and billing information
- Communication preferences
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- IP address and browser type
- Device information and operating system
- Pages viewed and time spent on pages
- Referring website addresses
- Date and time of your visit
3. How We Use Your Information
We use the information we collect to:
- Provide freight forwarding and customs clearance services
- Process your shipments and documentation
- Communicate with you about your shipments
- Respond to your inquiries and requests
- Send service updates and relevant communications
- Comply with legal and regulatory requirements
- Improve our website and services
- Prevent fraudulent activities
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality
- Analyze website traffic and performance
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.
5. Information Sharing and Disclosure
We may share your information with:
- Customs authorities and regulatory bodies: As required for import/export clearance
- Shipping lines and carriers: To coordinate your shipments
- Logistics partners: For transportation and warehousing services
- Service providers: Who assist us in operating our business
- Legal authorities: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may extend beyond the completion of your shipments as required by customs and trade regulations.
8. Your Rights
Subject to applicable laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent where applicable
To exercise these rights, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@uninovatrade.com
- Phone: +91 98765 43210
- Address: Mumbai, Maharashtra, India